Privacy Policy
Last updated: December 4, 2025
Introduction
Free Full Hands Foundation ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
We are a 501(c)(3) nonprofit organization dedicated to connecting volunteers with meaningful opportunities to serve their communities.
Information We Collect
Information You Provide
- Account Information: Name, email address, and password when you create an account
- Profile Information: Phone number, address, emergency contact, and volunteer preferences
- Volunteer Activity: Hours logged, events attended, and certifications completed
- Communications: Messages sent through our platform and contact form submissions
- Donation Information: When you donate, payment processing is handled by Zeffy, a third-party service. We do not store your payment card details.
Information Collected Automatically
- Usage Data: Pages visited, features used, and actions taken on our platform
- Device Information: Browser type, operating system, and device identifiers
- Location Data: General geographic location based on IP address
How We Use Your Information
We use the information we collect to:
- Provide and improve our volunteer management services
- Match volunteers with appropriate opportunities
- Track volunteer hours and issue certifications
- Communicate about events, schedules, and updates
- Process donations and issue tax receipts
- Analyze usage patterns to improve our platform
- Ensure the security of our services
- Comply with legal obligations
Analytics and Tracking
We use Google Analytics 4 to understand how visitors interact with our website. This helps us improve our services and user experience. Google Analytics collects:
- Pages visited and time spent on each page
- How you arrived at our site (referral source)
- General geographic location (city/country level)
- Device and browser information
We have configured Google Analytics with privacy-focused settings and do not use it for advertising purposes. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
Error Tracking
We use Sentry for error monitoring to identify and fix technical issues quickly. When an error occurs, Sentry may collect:
- Error messages and stack traces
- Browser and device information
- The page where the error occurred
This data is used solely for debugging and improving our platform's reliability.
Data Sharing
We do not sell your personal information. We may share your information with:
- Service Providers: Third parties that help us operate our platform (hosting, analytics, payment processing)
- Partner Organizations: Event hosts and partner nonprofits when you register for their events (with your consent)
- Legal Requirements: When required by law or to protect our rights and safety
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit (HTTPS) and at rest
- Secure authentication with password hashing
- Role-based access controls
- Regular security assessments
Your Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and personal data
- Export: Download your data in a portable format
- Opt-out: Unsubscribe from marketing communications
To exercise these rights, please contact us at privacy@freefullhands.org or through your account settings.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Volunteer hour records may be retained longer for verification and reporting purposes. When you delete your account, we will remove your personal information within 30 days, except where retention is required by law.
Children's Privacy
Our services are not directed to individuals under 13 years of age. Volunteers under 18 must have parental consent, and we take additional precautions to protect minors' information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: